Reference

What You Agree To When You Use dosentoto

These terms set out the rules that apply to your account on dosentoto — how your wallet works, what we expect from you, and what you can expect from us. Access depends on local law and is available only where permitted in your region.

DANA, OVO, GoPay coveredAccount wallet rulesIndonesia-eligible regionsYour rights, clearly statedContact paths included
dosentoto What You Agree To When You Use dosentoto
HOW WE HANDLE THIS

What We Do to Keep Your Account Safe

These six points explain how dosentoto manages your data, cookies, account security, and the rights you hold over the information tied to your profile. Each one maps to a real process in our system — not a policy statement for the sake of it.

Data We Hold

We store your registration details, transaction history, and wallet references — DANA, OVO, or GoPay — to operate your account. We do not sell this data to third parties.

Cookie Use

We use session cookies to keep you logged in across your device and browser, and analytics cookies to understand how account holders navigate the lobby. You can manage cookie preferences through your browser settings.

Account Security

Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, change your password immediately from the account settings page and contact live chat.

Data Retention

We keep account records for as long as your account is active and for a period afterward as required by applicable local regulations in your eligible region. Closed accounts are anonymised after the mandatory retention window.

Who to Contact

For any question about how your personal data is used under these terms, reach our support team via live chat or the email address in your account settings.

Requesting Changes

You have the right to request correction of inaccurate account data or deletion of your profile where local law permits.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Have a question about what a specific clause means for your account? Open the live chat from your account dashboard. Our support team handles terms and wallet queries around the clock, including questions about DANA, OVO, and GoPay transaction rules.
Email Support For written records — useful if you need a formal response about account rights or data held on your profile — email our support address listed in your account settings.
Account Help Centre Your account dashboard includes a Help Centre section that covers common questions about these terms, wallet verification, and withdrawal conditions. Check there first for fast answers before escalating to live chat or email.

Common Questions About These Terms

Below are the questions we hear most from account holders about how these terms apply to them — covering wallet rules, data rights, account changes, and what happens if terms are updated.

Yes. Every transaction through DANA, OVO, or GoPay on your account is covered by these terms. The payment rail you choose does not change your obligations or rights under this agreement. Your e-wallet provider also has its own separate terms that apply on their side of the transfer.

If we update these terms, we notify you through your registered account channel. If you do not accept the updated terms, you should stop using your account and contact support to initiate a closure. Continued use after the notification period counts as acceptance of the revised terms.

Yes. These terms cover all sessions on your account regardless of device. Whether you open the lobby from your phone after topping up via GoPay or switch to a browser on desktop, the same account rules apply. Device continuity does not change your obligations.

Contact support through live chat or the email address in your account settings. State that you are requesting an account data summary. You will go through an OTP verification step, after which we will provide the information within the timeframe required by applicable local regulations.

Account access depends on local law and is available only in eligible regions where it is permitted. We do not accept accounts from regions where access is restricted under local law. If your location changes, it is your responsibility to check whether you remain in an eligible region.

Verification confirms that the wallet details — your DANA, OVO, or GoPay account — match your registered profile. You complete this through your account dashboard by uploading the required documents or completing the OTP step. Withdrawals are processed only after verification is confirmed.

We do not sell your data. We share information only with the payment providers needed to process your DANA, OVO, or GoPay transactions, and with any parties required by applicable local law or regulation. Each of those parties handles data under their own terms.

Change your password immediately from the account settings page and contact live chat. Our team will review recent session activity on your account. Under these terms, you are responsible for keeping your login credentials secure — do not share your OTP or password with anyone.

After account closure, we retain records for the period required by applicable local regulations in your eligible region. Once that window has passed, personal data is anonymised. Transaction logs tied to DANA, OVO, or GoPay payments follow the same retention schedule.

Submit a correction request through live chat or by email from your account settings. After you confirm your identity via the OTP step, we will review the request and update your profile where the correction is valid. We will confirm the outcome within one business day.