Reference

How dosentoto Handles Your Account Data

Your account data — including login details, wallet transactions through DANA, OVO, or GoPay, and browsing behaviour on our platform — is handled with clear, documented practices.

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dosentoto How dosentoto Handles Your Account Data
DATA PRACTICES

How We Protect and Manage Your Data

Data protection at dosentoto runs across every layer of your account — from how you log in, to how your DANA, OVO, or GoPay transaction clears, to how long we keep your records. Each practice below reflects how the platform actually handles your information, not a generic statement.

Account Login Security

Every login session is authenticated using a one-time passcode (OTP) sent to your registered mobile number. This means even if your password is exposed, a second device or SIM is required to access your account. Session tokens expire automatically after a period of inactivity to reduce exposure on shared devices.

Payment Data Handling

When you deposit or withdraw via DANA, OVO, or GoPay, the transaction is routed through the payment provider's own encrypted infrastructure. We receive a confirmation reference — not your full wallet credentials. We store the reference and amount for account history and withdrawal verification purposes only.

Cookie and Device Tracking

We use session cookies to keep you logged in across pages and functional cookies to remember your preferred language and display settings. Analytics cookies help us understand which parts of the platform are used most. You can manage cookie preferences from your browser settings; disabling functional cookies may affect how your account loads.

Data Retention

Account records are kept for as long as your account remains active and for a period after closure as required by applicable financial record-keeping rules in your eligible region. If you request deletion, we remove personal identifiers from active databases promptly, while retaining only the minimum required for legal compliance.

Your Access Rights

You have the right to ask what personal data we hold about you, to request corrections if any detail is wrong, and to ask for deletion subject to local law in your region. Submit these requests through live chat or email — include your account username so we can respond without asking for additional verification steps.

Who to Contact for Changes

Privacy-related changes — updating your registered email, unlinking a wallet like DANA or OVO, or closing your account entirely — are handled by our support team. For wallet-specific queries, confirm which service (DANA, OVO, or GoPay) and provide the last four digits of the linked number so the correct record is updated.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you have a question about your data, want to request a correction, or need to ask for deletion of personal information tied to your account, our support team handles privacy requests directly. You can reach us through live chat, email, or your account's help centre — and we aim to respond to privacy-related requests within a reasonable timeframe. For anything involving your DANA, OVO, or GoPay transaction records specifically, include your account username and the wallet type in your message so we can locate the correct records without delay.

Live Chat Start a live chat session from inside your account dashboard. Available around the clock, live chat is the fastest path for privacy questions — especially for time-sensitive requests like data correction or account wallet queries linked to OVO or GoPay.
Email Support Send your privacy request by email when you need a written record of the exchange. Include your account username, the nature of your request — access, correction, or deletion — and the e-wallet type (DANA, OVO, or GoPay) if your query involves transaction data.
Account Help Centre Log into your dosentoto account and open the Help Centre from the menu. The privacy section there covers common requests, including how to download your account data history, how to unlink a wallet, and how to close your account if you choose to do so.

Common Questions About Your Data and Rights

These are the questions we hear most often about how dosentoto handles personal data. Each answer reflects how the platform actually operates — from what we store when you pay via GoPay, to how you can close your account and request data removal.

We collect your registered name, contact details, and the mobile number or e-wallet identifier you use for DANA, OVO, or GoPay transactions. We also log device and session data — browser type, IP address, and login timestamps — to maintain account security and platform stability.

We share data only with payment processors (DANA, OVO, GoPay) to complete the transaction you initiated, and only the minimum required — typically a reference number and amount. We do not sell personal data to advertisers or unrelated third parties. Disclosure beyond payment processing requires your consent or a legal obligation.

We do not store your full wallet credentials. When you deposit or withdraw, the transaction passes through the payment provider's own encrypted system. We receive and store only the confirmation reference and amount, which appear in your account transaction history for your own record-keeping.

Yes. Contact us via live chat or email and include your account username. We will provide a summary of the personal data held in your active account record. This typically includes your registration details, linked wallet type, and login history for the period your account has been active.

Open a live chat session or send an email to our support team. State which detail needs correcting — for example, a registered name or linked mobile number for OVO or DANA — and we will update the record after verifying your account identity. Most corrections are processed within a reasonable timeframe.

After account closure, we retain the minimum data required by applicable financial record-keeping rules in your eligible region. Personal identifiers are removed from active databases promptly upon a verified deletion request. The exact retention period depends on local law where access to the platform is permitted.

We use session cookies for login continuity, functional cookies for display preferences, and analytics cookies to understand platform usage patterns. You can manage or disable cookies through your browser settings. Turning off functional cookies may affect how your account dashboard loads across sessions on mobile or desktop.

Submit a deletion request through live chat or email. Include your account username and specify whether you want full account closure or only removal of specific data. We process deletion requests subject to local law in your eligible region — some financial transaction records may need to be retained for a defined legal period.

The same data practices apply across the platform, but access and eligibility depend on local law in your region. Players in areas like Bandar Lampung access the platform where local law permits. Data handling obligations may vary according to applicable local regulation, and we apply those requirements wherever relevant.

Transaction references linked to GoPay or OVO deposits and withdrawals are retained for the legally required period after account closure, then removed. You can request a summary of your transaction history before closing your account — contact support via live chat and we will prepare the record for you.

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