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Our Legal Terms and What They Mean for Your Account

These terms set out how your account on dosentoto works — what you can expect from us and what we ask from you. Availability depends on local law and is open to eligible regions in Indonesia where permitted.

Account TermsData & PrivacyDANA · OVO · GoPayIndonesia Eligible RegionsContact & Rights
dosentoto Our Legal Terms and What They Mean for Your Account
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account data is held according to our privacy policy, which covers how we collect, store and process information tied to your activity on this platform. Below are the six areas that matter most to your account security and legal rights.

Data We Collect We collect the information you provide when creating your account — name, contact details, and payment method identifiers for DANA, OVO, or GoPay. We also log session and transaction data to maintain account integrity and comply with financial record requirements in eligible regions.
Cookie Policy Our platform uses session cookies to keep your account active across pages and device switches. Preference cookies remember your lobby settings between visits. You can manage cookie preferences through your device browser settings, though disabling session cookies will affect your login flow.
Account Security Every account is protected by OTP verification on login and payment confirmation steps. When you initiate a withdrawal to your OVO or GoPay wallet, a verification code is sent to your registered mobile number before the transfer is processed. Never share that code with anyone, including anyone claiming to be from our support team.
Data Retention We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable financial and data regulations. If your account is closed at your request, we will confirm in writing what data we continue to hold and for how long, and why.
Your Right to Access and Correct You have the right to request a copy of the personal data we hold on your account. You can also request corrections to inaccurate details — for example, a mismatch between your registered name and your DANA wallet name. Submit these requests through live chat or our support email.
How to Request Account Closure If you want to close your account, contact our support team through live chat or email and submit a written closure request. We will process it, confirm any remaining wallet balance that needs to be cleared first, and send a closure confirmation to your registered contact once complete.
CONTACT CHANNELS

Reach Us on Legal and Account Questions

Have a question about your rights, your data, or how a specific term applies to your account? Our support team handles legal and account queries directly. You can reach us through live chat, email, or our Indonesia-based messaging line — whichever works for you from your device.

Live Chat Open the chat icon from any page on dosentoto and connect with our support team directly. Legal queries, account status questions, and data requests are all handled here. Available around the clock for eligible Indonesia accounts.
Email Support Send detailed legal or data requests to our support email address listed in your account settings. We respond to account-related legal queries and formal data access requests via email, with a confirmation sent to your registered address once your request is received.
Account Help Centre Your account dashboard includes a help section covering common legal questions — from how we retain payment records tied to DANA, OVO, or GoPay transactions, to how to submit a request for data correction or account closure. Start there for quick answers.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our legal terms, data practices and account rights work. If yours is not here, reach out through live chat or your account help section.

These terms apply to anyone who opens and uses an account on dosentoto where access is permitted under local law. They cover how your account is managed, how your data is handled, and what both parties can expect. Availability depends on your region and applicable local regulations in Indonesia.

Access depends on whether your location falls within an eligible region where local law permits use of this platform. We do not confirm eligibility for specific cities or provinces here — check your account status or contact support through live chat for a direct answer about your situation.

Payment identifiers linked to your DANA, OVO or GoPay account are stored securely and associated with your account wallet record. We do not store full payment credentials beyond what is needed to process and verify transactions. Your payment history is visible in your account transaction log.

We collect the details you provide during registration — your name, contact information, and the payment method you link to your account. Session activity and transaction records are also logged to maintain account integrity. We do not collect data beyond what is needed to operate your account.

Submit a data access request through our live chat or support email, both accessible from your account dashboard. Include your registered contact detail so we can verify your identity before releasing any account data. We will confirm receipt and outline the timeline for your request once it is received.

Yes. You can request deletion of your personal data after your account is closed. Some records — primarily transaction logs tied to DANA, OVO or GoPay payments — may need to be retained for a period as required by applicable financial regulations. We will explain what can and cannot be deleted when we process your request.

When we update our terms, the new version will be published here with a visible effective date. Continuing to use your account after that date means you accept the updated terms. If changes are material, we aim to notify you through your registered contact before they take effect.

Contact our support team via live chat or email and submit a written account closure request. Any remaining wallet balance must be cleared before we can finalise the closure. Once complete, we will send a written confirmation to your registered contact and outline what data we continue to hold post-closure.

Contact us immediately through live chat. Our team will place a temporary hold on outbound wallet transactions — including any pending transfers to GoPay or OVO — while we investigate. Change your registered password and do not share your OTP code with anyone during this period.

Formal legal and data queries should be sent to our support email address, which you will find in your account settings under the help section. For faster initial contact, our live chat team can log your query and escalate it to the right team. We confirm receipt of all formal requests in writing.